Core Features

Low Up Front Cost

Interaction360® is delivered via a standard Web browser, so you do not need to spend capital to invest in infrastructure. You simply create an account and get instant access to Interaction360® software. You do not require investing in software licenses or hiring IT teams to support integration, configuration and administration.

On-Demand scalability

Interaction360® is built using the highly distributed Internet Protocol (IP) architecture, with redundant systems designed for high availability and scalability

to support the mission critical needs of enterprise grade contact centres. Techniques such as grid computing, reliable asynchronous messaging, and distributed caching provide the foundational elements of the solution.

Rapid Deployment

With just a few clicks and a few minutes you can enable your online business to have Live customer interaction.

Location Independant

Because Interaction360® is delivered via the Web, you can provide agents- regardless of where they are located- with full access to functionality at all times. Unlike traditional client-server business applications that require significant investment for application maintenance and management, Interaction360® requires no additional investment, with agents having access to all functionality, anywhere and anytime.

Usability

Interaction360® has been designed and created to enable online businesses to manage and customize without IT assistance. Equally important, it provides your customers with a highly intuitive, effective and dynamic customer experience leveraging state-of-the-art Web 2.0 technologies.

Integration Framework

Provides an open architecture with Web services- based APIs to integrate with your existing application and infrastructure investments. It includes call routing APIs to integrate with leading premise-based call routing solutions.

Continuous Product Enhancements

With traditional, premise-based business software, you have to wait for software updates and invest significantly in resources to upgrade hardware and software. Using Interaction360's on-demand, multi-tenanted architecture, all upgrades are automatic and transparent to your business. You continuously benefit from the latest innovations at no additional risk or cost. All upgrades are 100% backwards compatible and do no require and investment or change in behaviour.

Enhanced Security

With comprehensive roles and permission management throughout the solution, Interaction360®has been designed to support the robust security requirements of enterprise customers. Interaction360® delivers hardware and software redundancy across processes, servers, data centres, and geographies with automatic recycling and load-balancing. It provides comprehensive fail over with geographically redundant data centres managed via a 24x7 network operations centre.