Call center in your pocket

Never miss a call again. Not at your PC? Divert incoming calls to your mobile device. Manage your account from your mobile device.

Transfer

Transfer Video, Voice and Text Calls between your Mobile Devices and PC, between any agent and any device - seamlessly.

Video and Voice

• Real-time, multi-party video and audio that lets your visitor and customer representative see and speak to each other at the same time.
• Experience a total collaborative meeting with simultaneous shared data and audio.
• Invite other agents
• Start/end call
• Transfer between agents and devices
• Conference
• Swipe between screens to view Video and shared applications, content and presentations or documents

Text Chat

• Answer cusotmer questions. Just like sending an SMS.
• Receive/send Text Chats from your website, PC or back office.
• View shared content with the Text Chat.
• Transfer a Text Chat with the shared content to another agent.
• Participate in a Text-Chat Conference with your visitor and agents.
• While you do all the above, you can also be in another Voice or Video interaction simultaneously.

Share

View shared data while in a Video or Voice Call or Text Chat. Shared applications in your mobile device. See what your customer is seeing. Co-fill and co-share documents. It's easy with Interaction360!