- No special software downloads
- Easy to set up
- Offline messages
- Unlimited domains
- Multiple departments
- Meet on your mobile device
- Scalable.
- Easy to add/delete staff
- Easy to assign staff to queues
- 256-bit SSL encryption
- Access control
- Audio & visual notification
- Supports all major browsers
- Use on PC, Mac, Linux
Real-time conversation
Add Interaction360 to your website, online shop, blog or in fact anywhere there are prospective customers. Interaction360 lets you provide the opportunity for them to see, hear and speak directly with you.Our plans are flexible and include high-quality Video with support for multiple web-cams.
Live Video, Voice and Text Chat
Video Chat
Interaction360 allows for a seamless live video connection between a prospective customer and your business.Our state-of- the-art Video-Chat technology allows your customer to initiate a Video Chat session without leaving your website page while using any mobile device.
Voice Chat
Customer doesn't have a web-cam?Not a problem, they can still communicate with you via our Voice Chat service.
Need to take calls from customers on your website while on the move? Redirect all Voice Chat interactions to your mobile device!
Text Chat
Even if your customer only has text chat you can still leverage the power of our combined services using Text-Chat. Shared apps, call transfer and usage tracking.Transfer and Conference
Video, Voice and Text Chats can be transferred seamlessly between agents. Using Interaction360's multi-party feature, customers can have a conference with multiple staff members - perfect for complex sales or specialty help.About to leave your PC and a call comes in - answer the call at your PC and then transfer the call to your mobile device to effortlessly continue the interaction!
Receive/send Voice, Video or Text Chat Calls to and from your mobile device to your PC.
Share any document with your customer
Share any document with your prospective customer online in safety and security as the entire interaction never leaves the browser. Co-share, co-fill in forms, quotations, browse spreadsheets, videos or designs TOGETHER on the same page and at the same time as your customer.
Use Interaction360 on Windows PC and Mac platforms on all popular browsers.
Mobile Office/Business
Need to leave your office? No problem. Interaction360 works on any Android, iPhone and iPad mobile devices. Do all the things you do on a PC or Mac with Interaction360 on your mobile device as well!
See Mobile for more information.
Call Routing and Queuing
Calls can be routed to queues to automatically select a customer service representative using details about the type of call and the type of service required. Our sophisticated routing enables smooth and seamless control of your staff to find the right person for each customer enquiry. Use the power of queuing with our integrated on hold multimedia service to maximise cross selling and marketing potential.