The next-generation Web Contact Center

Interaction360 is a Software-as-a-Service(SaaS) that delivers rich and engaging customer service for businesses servicing customers via the web.  It connects the business and their customer via the browser on their PC or mobile phone. Using rich multi-media and advance collaboration, an online business can deliver an engaging customer service experience approaching that of a bricks-and-mortar store.

Interaction360 allows a customer and sales representative to communicate, build rapport and convey information via video, audio , text chat, multimedia and shared web applications. Both parties can co-browse web content, documents, forms, promotional materials or customer accounts and correspondence.

Interaction360 is a comprehensive and fully integrated platform for operating and managing a customer contact center sutiable for any size of business. It can allow businesses to turn a traditional customer service call center into a customer-engaging profit center.  For small businesses, it allows them access to a full web customer collaboration center that can easily scale up as they grow.